Everything you need to know to run your loyalty program effectively
Loyalty+ is a QR-based loyalty platform that helps businesses reward customers for their visits and purchases. Customers earn points through check-ins or cashier-assisted transactions, and can redeem rewards when they reach point thresholds.
New customers can join your loyalty program by scanning a Registration QR Code.
Go to Admin → Stores → Select Store → QR Options → Registration QR
Print this QR code and display it at:
When a customer scans the QR code with their phone camera, they'll see a registration page.
Welcome to
Your Business Name
The customer now appears in your Customers list in the admin dashboard. They're ready to start earning points!
Customers earn points by scanning a Check-in QR Code when they visit your store.
Award fixed points per check-in visit. Example: 10 points per visit.
Award points per item purchased. Example: 1 point per coffee bought.
Award points based on amount spent. Example: 1 point per €1 spent.
Get the Check-in QR from Stores → QR Options → Check-in QR. Display it where customers can scan after making a purchase.
Registered customers scan the QR code. They'll see their current points and earn rewards based on your reward rules.
Check-in Successful!
You earned
+10 Points
Current Balance: 150 points
To prevent abuse, customers can only check-in once per cooldown period (default: 60 minutes). You can adjust this in Rewards → Reward Rules.
Use the Cashier Mode when you want staff to manually award points after verifying a purchase. This gives you more control over the process.
When to use Cashier Mode
Access the Cashier QR code from Stores → QR Options → Cashier QR. Staff can scan this to open the cashier interface, or bookmark the URL.
Enter the customer's phone number to find their account and see their current points balance.
John Doe
Current Balance: 140 points
Enter the purchase amount or units, then award points. The system calculates based on your reward rules.
If the customer has enough points for a reward, the cashier can process a redemption on the same screen.
For new customers to sign up and join your loyalty program.
For existing customers to earn points by scanning.
For staff to access the cashier interface.
The best time to request a review is right after a successful redemption, when the customer just experienced value.
When to ask
Ask within 1-2 minutes after reward confirmation at the counter.
How to ask
Use one sentence and share your Google review link directly.
Response cadence
Reply to every review within 24 hours to improve trust and visibility.
In-person script
"Thanks for visiting today. If this reward was useful, would you mind leaving us a quick Google review? It really helps local customers find us."
SMS/WhatsApp template
"Thanks for redeeming with [Business Name] today. Could you share a quick Google review? [Google Review Link]"
Response template (for new reviews)
"Thanks, [Name]. We're glad you visited us and used your loyalty reward. Looking forward to seeing you again soon."